Need help with MYRror?
Before writing to us, check the frequently asked questions: they explain the simulated capital, simulated costs, accounts, Rebirths and the status of PRO.
Contact
Write to us at soporte.myrrortrading@gmail.com.
When you write to us, include the extension version (shown next to the logo in the panel), what you were doing and, if possible, a screenshot. Support is currently provided in Spanish; other languages may be answered with translation tools. We will never ask for passwords, private keys or seed phrases. MYRror does not need them, because it does not handle real money.
Common issues
- How do I install it? MYRror is not on the Chrome Web Store yet. Follow the installation guide for the beta.
- I forgot my password. If your account is linked to Google, use “Recover it with Google” on the Account page. Otherwise, write to us from the email you use.
- The panel does not appear on Axiom. Check that the extension is enabled in
chrome://extensionsand reload the token page. - «Sin precio para este token» ("No price for this token"). Newly created tokens can take a few seconds to have market data. The panel shows the specific reason while it keeps trying.
- I can't buy. On FREE, buys are paused when the day's practice time runs out; sells remain available so you can close your positions.
- I can't do a Rebirth. Before a Rebirth you must close your positions and cancel open orders. On FREE you also need 5 test videos and must respect the 4-hour wait between Rebirths.
Your account
You can sign out or delete your account from the Arena section of the extension. See the privacy policy to learn which data is stored.